Cita:Hi:

There was a mistake with my order, I ordered The Pianist DVD (http://www.amazon.com/exec/obidos/tg/st ... 66-4014513) but instead of the one listed there I got the canadian version of the DVD (http://www.amazon.ca/exec/obidos/tg/det ... 67-2158407) and there's a huge problem with that since I'm from Peru and I need the spanish dubbing and subtitles to enjoy it with my family.

How could I send it back to yoo without paying for the shipping and habdling myself? It's a long way from Peru to the USA so maybe it's gonna cost me a lot. What do you suggest me to do?

Cita:>Date: Wed Jun 11 21:22:01 PDT 2003
>Subject: Received Damaged, Defective, or Wrong Item
>From: <!-- e --><a href="mailto:lcohailag@email.com">lcohailag@email.com</a><!-- e -->

>---------------
06/11/03 19:55:30
NAME: Luis Cohaila Guzman
ORDER NUMBER: XXX-XXXXXXX-XXXXXXX
COMMENTS: Hi:

There was a mistake with my order, I ordered The Pianist DVD
(http://www.amazon.com/exec/obidos/tg/stores/detail/-
/dvd/B00005JLT5/tech-info/102-3896166-4014513) but instead of the one
listed there I got the canadian version of the DVD
(http://www.amazon.ca/exec/obidos/tg/det ... KO08/tech-
info/702-6074867-2158407) and there's a huge problem with that since
I'm from Peru and I need the spanish dubbing and subtitles to enjoy
it with my family.

How could I send it back to yoo without paying for the shipping and
habdling myself? It's a long way from Peru to the USA so maybe it's
gonna cost me a lot. What do you suggest me to do?

Cita:Thanks for writing to Amazon.com to bring this to our attention.

Please accept our sincere apologies for the problem with your order.

Normally, in such circumstances we would create a replacement order
for the correct version of this item right away, to be shipped to you
as soon as possible at no additional charge.

However, in this case, we were uncertain how you would like us to
proceed.

We would still be happy to arrange for a replacement to be sent to
you. If this solution will not work for you, we can simply issue a
refund for the item, along with the associated shipping costs.

Again, we are very sorry for the inconvenience this error has caused.
We value your business and hope to serve you better in the future.

Please let us know which option works best for you. We look forward
to hearing back from you.

Best regards,

Conall Bennett
Amazon.com Customer Service
http://www.amazon.com

Cita:Dear Conall:

I appreciate your fast response on the subject. Please send the replacement for the product I ordered in the first place (http://www.amazon.com/exec/obidos/tg/st ... 66-4014513).

Could I be able to track the shipping of this replacement in my Amazon account?

Thanks a lot again and great service so far.

Cita:Thanks for contacting us at Amazon.com.

First, please allow me to apologize for the problem you experienced
with your shipment. I have placed a new order for this item. There
will of course be no charge for this replacement. Here are the
details of the new order:

Order Number: XXX-XXXXXXX-XXXXXXX
Shipping Speed: Expedited International Shipping
Estimated Delivery Date: June 27-July 4, 2003

As the cost of return shipping is prohibitively expensive in this
case, you do not need to return the original item.

I hope this solution is satisfactory. Thank you again for shopping
at Amazon.com.

Best regards,

Debbie Hesketh
Amazon.com Customer Service
http://www.amazon.com